Refund and Exchange Policy

Criteria for Accepting Returns and Exchanges

Maintaining the satisfaction of our esteemed customers holds paramount importance to us. In the event of your partial contentment, please contact with us within 3 days from the receipt of your order. We shall diligently evaluate and address your return or refund requests on an individual basis. The responsibility of shipping as well as the return shipping rests with the purchaser.

You are granted the liberty to return the product within 7 days from the date of receiving it, provided it remains in an impeccable condition (devoid of any signs of usage or damage), and is returned in its original packaging. This allowance applies only when a mutual agreement has been reached regarding the product’s eligibility for return. We insist that the returned item is restored to a condition conducive for resale and is accompanied by its original packaging.

It is imperative to underscore that alterations to lens color or parameters deemed unsuitable for your ocular needs cannot be the basis for lens replacement. By engaging in transactions on our online platform, you attest to having consulted with your Eye Care Specialist.

  • An inspection will be conducted to ascertain the original condition of all item(s) prior to any confirmation pertaining to your return.
  • A span of 3 to 7 working days is typically required to process your request before the finalization, processing, and dispatch of the replacement or exchanged item(s) can be executed.
  • In instances where returns fail to adhere to our stipulations, the item(s) in question will be reshipped to you at your expense. •
  • Kindly refrain from dispatching your purchase back to the manufacturer.
  • Exchange requests shall be categorically declined if initiated beyond the 14-day period following receipt of your parcel. This is also applicable to items not in their original condition, damaged, or lacking components due to causes not attributable to our error.

Refund

Upon receipt and thorough inspection of your return, we shall duly notify you through email of the successful reception of the returned item. A subsequent notification shall apprise you of the endorsement or denial of your refund request. Approval of your refund entails the automatic application of a credit to your credit card or the original mode of payment within a designated duration.

  • Should a refund remain absent from your account, we recommend first cross-checking your bank statement.
  • Subsequently, a correspondence with your credit card issuer is advised, as the official posting of the refund might involve a certain processing period.
  • Subsequently, a correspondence with your credit card issuer is advised, as the official posting of the refund might involve a certain processing period.
  • Should you have adhered to these steps and your refund remains undelivered, we encourage you to establish contact with us at lensradiant@gmail.com.
  • Refund eligibility extends exclusively to regularly priced items. Sale items remain ineligible for refunds.

Exchanges

Item replacements shall exclusively be facilitated in the event of defects or damage.

Shipping of Returns

The responsibility of covering shipping costs for the return of items rests with you. Shipping expenses are non-refundable. In the event of a refund, the cost pertaining to return shipping shall be deducted from the refunded amount.

The duration for the receipt of exchanged items may vary based on your geographical location.

For pricier items being returned, you might consider availing a trackable shipping service or procuring shipping insurance. The receipt of your returned item is not guaranteed.

Need Help?

Should queries concerning refunds and returns arise, do not hesitate to contact us at lensradiant@gmail.com. We stand ready to provide the requisite guidance and support.